"The greatest tool you have is to listen."
I listen--- really listen to patients when in their company on a visit. So much can be learned from listening to a patient. As Sir Osler always stated, "Medicine is not taught in the classroom but at the bedside." At the bedside or sitting in front of your desk you can ask questions and listen to responses. It is a gift to listen to people. My listening skills have made me a better person. On long days, I know I always must meditate for at least one hour if I am to listen to patients for hours. I need to be calm, at peace and serene in my own mind.